Returns & Refunds Policy

We take pride in the quality of our products and stand behind our workmanship 100%. In the event of any defects or errors on our part, we will replace the item at no charge. However, please note that returns due to user error, such as incorrect selection of sizes, designs, colors, etc., are generally not accepted.

Refunds (if applicable)

We are dedicated to providing you with the best products and are happy to replace your order for the following reasons:

1. The product is flawed.
2. The print quality is poor.
3. The product received is different from the product originally represented on our site.

To initiate a refund, please email us at [email protected] with a photo of the product you received, including detailed shots if necessary. This information will help us investigate the issue and prevent future errors. Our customer service team will review your claim, and if approved, we will provide you with a replacement free of charge. For all other requests, please email us at [email protected]. If approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Refunds will be processed within 3-5 business days after receiving the returned item. Please note that unauthorized returns or returns of washed, worn, or damaged items will not be eligible for a refund or replacement.

Late or Missing Refunds (if applicable)

If you haven’t received a refund, please check your bank account, contact your credit card company, and then your bank. If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected].

Sale Items (if applicable)

Only regular-priced items are eligible for a refund; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. To request an exchange, email us at [email protected]. If approved, we will provide you with a return address.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, a refund will be issued to the gift giver.

Shipping

If your claim is approved, we will provide you with a return address, and you’ll be responsible for return shipping costs. Shipping costs are non-refundable. For items over €79.99, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Please ensure to thoroughly review and customize this policy based on your specific business needs before publishing it on your website. If you have further questions or need assistance, feel free to ask!